Support and help

If you encounter any issues or have questions, reach out to the AgentQL community support channel.

Where to get support

Primary support channel: Discord

The AgentQL Discord server is the quickest way to get support. Here’s how to access it:

1. Join the AgentQL Discord server.
2. Navigate to the #support channel.
3. Post your question or describe your issue.

AgentQL team members actively monitor this channel and will assist you as quickly as possible.

Email support

If you prefer a more traditional route, you can contact support via email at support@agentql.com.

Guidelines for efective support requests

To get the best possible support as quickly as possible, please follow these guidelines when posting in the #support channel:

1. Be specific: Describe the issue you're facing or the question you have. Include any error messages you're seeing.

2. Provide context: Share relevant details about your environment, such as:

   • AgentQL version
   • Python version
   • Operating system
   • Browser (if applicable)

3. Include a minimal reproducible example: If possible, please provide a small code snippet that demonstrates the issue. This helps others understand and diagnose the problem more quickly.

4. Share your AgentQL query: Include the full query in your support request.

5. Describe expected vs. actual behavior: Explain what you expected to happen and what actually occurred.

6. Use code formatting: When sharing code or error messages, use Discord's code formatting (triple backticks: /```/) to make it easier to read.

Example of a good support request

I'm having trouble extracting product prices from an e-commerce site. Here's my query:

{
    products[] {
        name
        price
    }
}

I'm using AgentQL version 0.5.0 with Python 3.9 on Windows 10. When I run this query, I get all the product names correctly, but the prices are coming back as None. I expected to see the actual price values. Any ideas what might be causing this?